Thank you for choosing Desert Flame Gems. We strive to provide you with exquisite jewelry and exceptional service. If, for any reason, you are not satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.
1. Return Eligibility
a. To be eligible for a return, the item must be unused and in the same condition as when you received it.
b. Returns must be initiated within 30 days of the purchase date.
2. Return Process
a. To initiate a return, please contact our customer service team at info@desertflamegems.com within the specified return period.
b. Provide your order number, details of the item you wish to return, and the reason for the return.
c. Our customer service team will guide you through the return process and provide you with a return authorization.
3. Packaging and Shipping
a. Please ensure that the item is securely packaged to prevent damage during transit.
b. Include the original packaging, tags, and any accompanying documentation with your return.
c. Customers are responsible for the shipping costs associated with the return, unless the return is due to an error on our part.
4. Inspection and Refund
a. Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
b. If the return is approved, a refund will be processed to the original payment method within 3-5 business days.
c. Refunds will only cover the cost of the item and do not include shipping charges.
5. Exchanges
a. Desert Flame Gems does not currently offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
6. Damaged or Defective Items
a. If you receive a damaged or defective item, please contact us immediately with photos of the damaged item. We will arrange for a replacement or issue a refund, including shipping costs.
7. Non-Returnable Items
a. Customized or personalized items are non-returnable, except in the case of damage or defect.
8. Contact Information
For any inquiries or assistance with returns, please contact our customer service team at: info@desertflamegems.com
Thank you for shopping at Desert Flame Gems. We appreciate your business!